Teleopti是全球主要的方案供應(yīng)商(排班管理軟件方案)之一，它為呼叫中心提供戰(zhàn)略勞動力管理以及控制成本解決方案，以及質(zhì)量監(jiān)控和通信管理設(shè)備和服務(wù)。目前，在全球擁有500多家客戶，覆蓋了60多個國家和地區(qū)，支持而是多種語言。
Teleopti以在客戶的需求基礎(chǔ)上開發(fā)高級技術(shù)的解決方案而聞名，這些解決方案也很容易執(zhí)行和使用。Teleopti 擁有的兩大產(chǎn)品分別為Teleopti CCC（排班方案）和Teleopti Pro（通信費用管理方案），已經(jīng)幫助了EMEA的數(shù)百家企業(yè)提高了運作效率和服務(wù)水平。
Teleopti CCC 起源于歐洲聯(lián)盟市場，那里有最嚴(yán)格的員工合同和工作條件。這樣的工作環(huán)境非常需要勞動力管理解決方案，尤其需要預(yù)測和排班過程中實現(xiàn)智能化。靈活性是Teleopti CCC 的重要優(yōu)點之一。我們的解決方案完全可以支持世界各地的工作時間與合同條件，我們支持完全自動化的和優(yōu)化的排班方案，支持任何時間范圍的預(yù)測與排班 -- 從幾天到數(shù)個月。
Teleopti CCC是一種“人性化”的勞動力管理方案，為各級機(jī)構(gòu)提供實時監(jiān)管，假日規(guī)劃和適用于你的機(jī)構(gòu)各級管理工具。我們的WFM 指導(dǎo)原則從授權(quán)的坐席到團(tuán)隊領(lǐng)導(dǎo)都適用，在使用當(dāng)?shù)卣Z言模式下，能夠迅速幫助客戶提高績效。當(dāng)需要降低人員配備成本并保留客戶時，Teleopti CCC能夠幫助你提高客戶服務(wù)水平并保持服務(wù)水平的穩(wěn)定。這使管理重點能夠更多地放在運營策略上，減少了日常事務(wù)管理上的時間，在提升員工滿意度和激勵的同時，日常任務(wù)可以更多的下放給坐席。我們的客戶常常通過績效工具證實Teleopti CCC 如何減少了損耗。通過使用Teleopti CCC，坐席能計劃他們私人生活外的工作時間，這是過去使用手工排班無法實現(xiàn)的。
Teleopti 由Nils Bildt于1992年創(chuàng)建。Teleopti一直在穩(wěn)定地成長，不斷用自己的收益供給策略所需經(jīng)費。我們創(chuàng)建了一個具有可持續(xù)和自我成長的實力雄厚的公司。今天，公司擁有最高的AAA+信用等級。2010年6月，Olle During 接替Nils Bildt 先生出任了公司的CEO 并繼續(xù)保持了公司連續(xù)十多年的盈利記錄。
We increase the value of our customers’ telecom with market leading solutions for telecom expense management and workforce management.
Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks.
Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels.
Nils Bildt, , founded the company in 1992. Teleopti has grown steadily and is doing so at an increasing pace. Our strategy has been to stay cautious and has been financed through our own income. This has created a solid company with sustainable and self-generated growth, one that has been profitable every year. A high level of profit secures future support and further development and we believe that this also promotes satisfied customers and owners. In January 1998 we had 9 employees, a year later there were 25 of us. Today the company has more than 120 employees.? In June 2010, Olle During was assigned as Teleopti CEO and lead Teleopti in growth in 2010 continuously and expanded in new markets, i.e. China and Asia Pacific Area.
Our core values are Speed, Closeness, Commitment and Professionalism.
We keep these values in mind in everything that we do to keep them alive and make sure they are reflected in the way we act both toward our customers and one another.
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