Global Study EvaluatesEmployee Opinions to Measure Engagement, Leadership, Performance Culture and Employer Brand
BEIJING, Dec, 2016 -Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, today announced its operations in China have been recognized by Aon Hewitt, the global talent, retirement and health solutions business of Aon plc(NYSE: AON), as a 2016Aon Best Employer at the country level for the third year in a row.The Aon Best Employers program measures and recognizes employer excellence worldwide.
“We are honored to be nominated by Aon Hewitt as a best employer,” said Joseph Wai, Chief Executive Officer, Teleperformance China. “We’re thrilled to see our managers and employees be recognized for their endless hard work and commitment to creating an employee-first work environment.”
With more than 15 years of experience in best employer studies across the world, and backed by more than 20 years of experience in employee research, the Aon Best Employersprogram compares organizationsto identify those that strive to create a competitive advantage through their people and become employers of choice.
To achieve recognition through the Aon Best Employers program,Teleperformance China was assessed on four measures:
1. Engagement Index:Teleperformance Chinaemployees speak positively about their employer, intend to stay and are motivated by their employment experience to do their best work every day.
2. Leadership Index:Teleperformance China leaders clearly define the vision for the future, recognize employees’ critical importance and lead them to success.
3. Performance Culture Index: Teleperformance China employees are aligned to company goals and are rewarded and recognized for their contributions.
4. Employer Brand Index: Teleperformance China employees are proud of the company they work for and know what makes it a distinctive place to work.
TeleperformanceChina offers unique employee programs in addition to two programs operated by Teleperformanceglobally: Teleperformance University, a customized college course that relays culture while exchanging worldwide best practices in customer relationship and experience management; and Teleperformance E-Institute, an industry-leading team training that stimulates personal development through an e-learning solution focused on leadership needs.
“The Aon Best Employers program recognizes the outstanding achievements of organizations that demonstrate excellence in the workplace and consistently deliver strong, sustainable business results,” said Neil Crawford, partner, the Aon Best Employers Program leader, Aon Hewitt. “Theseexceptional organizations stand above the rest because theyempower results through high employee engagement, a compelling employer brand, effective leadership and a high performance culture. We congratulate Teleperformance China on being recognized with this distinct honor.”
About Aon
Aon plc (NYSE:AON) is a leading global provider of risk management, insurance brokerage and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 72,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative risk and people solutions. For further infor¬mation on our capabilities and to learn how we empower results for clients, please visit: http://aon.com/ and https://apac.aonhewitt.com
AboutTeleperformance Group
Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11).
The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group’s performance in corporate responsibility.
For more information: www.teleperformance.com
