HONG KONG, October 28, 2014 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has won the awards of Best China Customer Experience and Best China Customer Contact Center Administrator at the China Best Customer Contact Center Awards 2014.

The Awards, organized by 51CallCenter, a leading customer contact center and BPO industries information portal in China, is recognized as the Academy Awards of the contact center industry. The Awards’ vision is to promote social awareness of excellent customer service, improve contact center operation management, establish service outsourcing industry standards, and foster the development of the outsourcing contact center industry.

Mr. Yako Yan, President of the Awards’ competition jury, said, “PCCW Teleservices’ operation and management level stays ahead in the industry. It possesses world-class management practice and operation process in customer contact management in modern service industry. Moreover, PCCW Teleservices goes to great lengths to operate as a customer-focused service provider, which ensures that customer experience, client satisfaction and end-user satisfaction all reach a high level. PCCW Teleservices has indeed made remarkable achievements in realizing clients’ goal and value.”

Mr. Ansson Chan, Head of China, PCCW Teleservices, said, “These two 51CallCenter awards are the best recognition of the customer-centric service culture of the thousands of colleagues in our China operations. PCCW Teleservices has always upheld the highest standards of operation efficiency or service quality. We are determined to become the unparalleled benchmark for customer relationship management service providers, and will continue to improve customer satisfaction and customer loyalty for our clients.”

Since 1998, PCCW Teleservices has been formulating, implementing and managing customer relationship management programs for clients in Greater China region, Asia Pacific region and also on a global level. To facilitate unified program quality and management standard, programs are operated in centralized mode with all sites connected by a telecom grade network. Multi-lingual and multi-channel capability offers customers the freedom to communicate via the channel in the language most preferred and most convenient to them.

Service and management quality is critical to the success of customer relationship management. PCCW Teleservices employs ISO quality management standard to ensure meticulous, thoughtful service and the customer-focused COPC management principles to ensure exceptional customer experience and customer satisfaction.

About PCCW Teleservices

PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.

PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).

About HKT
 
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
 
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group's unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.