HONG KONG / MANILA, PHILIPPINES, July 9, 2014 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has swept four awards at the 2014 ContactCenterWorld Asia Pacific Top Ranking Performers Conference and Awards.
PCCW Teleservices won the gold medal award for Best In Customer Service - Mega (Outsourced); silver medal awards for Best Contact Center – Mega (Outsourced) and Best Help Desk respectively; and the bronze medal award for Best Contact Center Executive / Director.
ContactCenterWorld is the global association for contact center best practices and networking. Running the industry best practices global competition through the annual Top Ranking Performers Conference, ContactCenterWorld selects only the very best to be present at the event, which this year took place in Singapore in June.
Mr. Tony Bruno, Head of PCCW Teleservices International, said, “We are excited to have shared our best practices in four categories and won awards in all those categories in this year’s ContactCenterWorld Awards, and are grateful to have been able to demonstrate our quality of service in this forum.”
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
About HKT
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group's unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
