1) 電話銷售代表/電話銷售 - 粵語或國語，全職/兼職/實習
職位描述:
針對特定的產(chǎn)品或服務，負責執(zhí)行撥出電話服務，并提供客戶快速、準確與專業(yè)服務要求。
職位要求:
1, 粵語或國語流利；
2, 具備銷售、客戶服務經(jīng)驗者將獲優(yōu)先考慮；
3, 耐心，有禮貌,積極進取及良好溝通技巧；
4, 能適應輪班工作。如需加班,按《勞動法》支付加班費。
2) 電話客戶服務代表/電話客服- 粵語或國語，全職/兼職/實習
職位描述:
于專業(yè)電話中心內向潛在和新增客戶提供相關的優(yōu)質電話客戶服務。
職位要求:
1, 粵語或國語流利；
2, 具備客戶服務、銷售經(jīng)驗者將獲優(yōu)先考慮；
3, 耐心，有禮貌,積極進取及良好溝通技巧；
4, 能適應輪班工作。如需加班,按《勞動法》支付加班費。
3) 電話客戶服務主任/Team Leader (航空及旅游業(yè)) - 粵語及英語
Job Description:
The successful incumbent will manage a team of customer service staff to deliver sales and customer service targets and ensure effective and efficient resolution of customer enquiries and issues.
Responsibility:
1) Managing team performance to achieve performance targets;
2) Providing the first level of customer calls and e-mails escalation, handling customer complaints / feedback promptly and satisfactorily;
3) Performing necessary call monitoring and coaching for staff and identifying key result areas for continuous performance/process improvements;
4) Ensuring that all customer and systems issues are tracked and escalated in line with established procedures;
5) Keeping abreast of the latest developments in customer service website, travel booking system and all other systems and technologies;
6) Compiling necessary management reports and providing feedback on policies, processes and customer issues to our client counterparts.
Requirement:
1) Secondary education or above with at least 3 years’ customer service experience in a supervisory role gained in the travel industry or customer service center;
2) IATA accreditation or certified training in travel management / reservations and ticketing highly preferable;
3) Hands-on knowledge of travel industry codes and overseas travel locations;
4) Proven knowledge of Global Distribution Systems such as Sabre and Amadeus;
5) Good team leadership, customer service attitudes and communications skills;
6) Good command of written and spoken English and Cantonese.
4) 高級應用開發(fā)工程師
職位描述：
帶領3-10人的開發(fā)團隊，并按需求、時間、質量等要求完成所參與的開發(fā)項目，包括：
1, 負責所參與開發(fā)項目的計劃制定、執(zhí)行、跟蹤與控制、進度報告;
2, 負責應用系統(tǒng)的需求分析、系統(tǒng)設計和開發(fā);
3, 根據(jù)項目需要和開發(fā)流程的要求，編寫功能規(guī)范說明書、概要設計等相關開發(fā)文檔，審核和保證詳細設計的正確性，審核測試計劃
和測試用例;
4, 根據(jù)客戶要求，帶領團隊開發(fā)呼叫中心的各種應用，包括但不限于：
(1)帶領團隊為運營中的呼叫中心提供支持，包括修補應用程序存在的問題、開發(fā)新應 用以滿足客戶的新需求;
(2)為客戶提供各種運營報表;
(3)與客戶的業(yè)務系統(tǒng)進行集成.
職位要求：
1, 本科或以上學歷，計算機、電子信息工程或相關專業(yè)優(yōu)先;
2, 至少4年應用系統(tǒng)開發(fā)經(jīng)驗, 及至少1年的項目管理經(jīng)驗;
3, 熟練使用以下至少2種技術進行B/S及C/S應用開發(fā)
-Microsoft .Net技術：C#、VB.Net、VC.Net、 ASP.Net
-J2EE及常用的框架
-VB、VC++
-2種以上主流IVRS系統(tǒng)及其它相關系統(tǒng)
-與2種以上主流CTI系統(tǒng)、電話系統(tǒng)接口或其它相關系統(tǒng)進行集成
4, 熟練使用流行的RDBMS的經(jīng)驗，如MS SQL和Oracle等;
5, 熟悉呼叫中心業(yè)務，及解決方案中的各種硬件和軟件系統(tǒng)的功能優(yōu)先;
7, 具備良好的團隊管理、團隊合作精神及良好的溝通能力;
8, 具備積極、主動的工作態(tài)度，有強的責任心.
5) HR Officer
Purpose of the Job and Objectives:
As a HR generalist to support the HR related business requirements across functional teams of high-tech business units in the Southern Region.
Responsibilities:
1, Implement staffing and recruitment plans aligned with the business needs;
2, Implement most innovative and effective approaches to attract talent;
3, Implement performance management system to significantly enhance capability, maturity and overall development of the workforce;
3, Co-coordinate all awards and promotion for employees of responsible accounts;
4, Improve employee retention by tracking attrition and understanding the root causes;
5, Increase employee involvement in organizational programs;
6, Conduct periodic staff development needs analysis & employee surveys for line managers to understand the employee satisfaction level and advise for necessary improvement and/or organizational change;
7, Focal contact for any people process related issues of responsible accounts.
Manage new employee induction and work with Shared Services Team on check-in and out process;
8, Provide staff cost analysis to line managers for responsible accounts.
Requirements:
1, Bachelor Degree with above 3 years’ experience in HR operations in MNCs and at least 1 year on supervisory position;
2, Proficiency in all employment-related laws and regulations in China;
3, Good leadership, self-motivated, decisive and result-oriented;
4, Strong analytical ability and good business sense;
5, Able to deal effectively with change and conflict, and good planning and organization skills;
6, Good presentation skills, communication skills and fluency in written English and Chinese.
公開招聘日（請自備個人簡歷蒞臨）
日期：2010年11月17日至11月23日
時間：9：30AM - 12：30PM；14：30 - 17：30PM
地址：廣州市東風西路191號國際銀行中心812B人力資源部
公司地址： 廣州市東風西路191號國際銀行中心
傳真號碼： (020) 8135 0457
電子信箱： gz-recruit@pccw.com
公司網(wǎng)站：www.pccw.com
