發(fā)布日期：2006年5月16日
有效期：30天
單位簡介： SYKES is one of the world’s leading providers of end-to-end customer care
management solutions – providing CRM solutions for many of the world’s leading global companies.
Since 1977, SYKES has grown from a small engineering firm with 3 employees, to a
global corporation with 39 customer contact centers, 5 e-ommerce fulfillment centers, and 16 branch offices throughout 5 continents with
over 30,000 employees, servicing the world’s leaders in the technology, communications and financial industries. SYKES knows
how to manage growth and delivers successful solutions to help our clients scale
with the rapid changes in their businesses and technology. We are globally located
and globally integrated, to deliver world class customer care management solutions
for our clients.
Personalized customer care, successful integration of today’s leading
technologies, and an expert approach to technology-driven business
solutions enable SYKES to deliver the right answers for today, and
the right solutions for tomorrow. SYKES Shanghai was awarded “China National
Excellent Economic Performance Enterprise”, “China Best Call Center of the Year”
and “100 China’s Super Brands".
SYKES provides a family-style atmosphere for our employees. SYKES has built its success on delivering the
best to our employees and through them, to our clients. We are always looking for
caring and intelligent resources to join our winning team. Whether your interest is
in customer care, Information Technology, consulting, or one of many other careers,
SYKES provides every opportunity for your success.
For more information, please visit our website http://www.sykes.com
SYKES is looking for talented and motivated individuals to join our global team.
美國賽科斯企業(yè)有限公司(納斯達(dá)克股市代碼: SYKE)是全球領(lǐng)先的提供客戶關(guān)系管理服務(wù)的外包商, 我們?yōu)椤敦?cái)富》500強(qiáng)中的許多知名企業(yè)提供一整套全球范圍內(nèi)的技術(shù)支持服務(wù)，曾被《投資導(dǎo)報(bào)》譽(yù)為"技術(shù)支持性外包領(lǐng)域中的勞斯萊斯"。
賽科斯是由JOHN SYKES于1977年在美國創(chuàng)建的, 1996年4月30日公司股票在納斯達(dá)克上市。公司總部現(xiàn)位于美國佛羅里達(dá)洲的坦帕, 并在美國、加拿大、歐洲、拉丁美洲、亞洲和非洲15個(gè)國家運(yùn)營著43個(gè)用戶支持中心、5個(gè)電子商務(wù)中心和17個(gè)分支機(jī)構(gòu)。
賽科斯信息技術(shù)（上海）有限公司是美國賽科斯企業(yè)有限公司在華的獨(dú)資企業(yè)。自2000年4月開始運(yùn)作以來，秉承了總公司的優(yōu)勢和經(jīng)驗(yàn)，公司規(guī)模不斷擴(kuò)大，一直服務(wù)于《財(cái)富》500強(qiáng)中的國際知名企業(yè)。我們使用6種語言或方言向位于大陸、香港、臺(tái)灣、日本、韓國、美國及俄羅斯的用戶提供優(yōu)質(zhì)服務(wù),專業(yè)的技術(shù)支持服務(wù)得到了客戶的高度贊揚(yáng)。
賽科斯公司專長于在技術(shù)支持和用戶服務(wù)領(lǐng)域提供靈活、優(yōu)質(zhì)的外包服務(wù)。這些服務(wù)可以通過多種溝通渠道實(shí)現(xiàn)如電話, 電子郵件, 互聯(lián)網(wǎng)、即時(shí)消息等。
在過去的二十多年中，全球的信息技術(shù)及其它高新技術(shù)企業(yè)都受到了強(qiáng)烈的沖擊，進(jìn)行了多次的洗牌。SYKES 也隨著它們而發(fā)展，經(jīng)歷了嚴(yán)峻的考驗(yàn)，極大的豐富和強(qiáng)化了我們在呼叫中心業(yè)務(wù)的技術(shù)和管理上的經(jīng)驗(yàn)和能力。隨著新技術(shù)的不斷出現(xiàn)，賽科斯也在不斷進(jìn)步。我們在中國被先后評為“全國雙優(yōu)外商投資企業(yè)”， “中國最佳外包呼叫中心技術(shù)支持獎(jiǎng)”以及“中國超級品牌”等光榮稱號。
SYKES在呼叫中心的技術(shù)，項(xiàng)目的開發(fā)和管理，人力資源，培訓(xùn)和質(zhì)檢等方面已形成較成熟和完善的體系，靈活高效的運(yùn)作使我們能最大限度的滿足客戶的需求，創(chuàng)造雙贏的局面。
欲了解更多信息，請?jiān)L問我們的國際互聯(lián)網(wǎng)站：http://www.sykes.com
現(xiàn)因公司規(guī)模不斷擴(kuò)大，我們誠邀有志之士加入SYKES的國際團(tuán)隊(duì)。
招聘職位
Sales Manager
Job Description: -Exploring business opportunities in PRC domestic market;
-Enhancing Sykes PRC marketing and sales Capability;
-Working with US sales team or APAC Headquarters to generate more business
Requirements:
-B.A. from four-year college or university.
-Previous Sales experience in the telecom or IT sectors in China, Call Center
Experience is a strong advantage;
-Experience working with international companies
-Strong presentation skills
-Strong English Skills (speaking, writing, presenting);
-trong selling skills (i.e. questioning techniques, insight, relationship management,
negotiating/closing)
Computer skills( MS word, Excel, Powerpoint, etc.)
-Good understanding of Telephony and call center environment preferred
Account Manager/Callcenter
Location：上海，廣州
Main accountabilities: To develop individuals with high performance, customer focused service-oriented outlook and committed to deliver superior business results.
To promote Client Relationship via competitive client and business management
and exceed client’s expectations.
To adhere to some set of defined and agreed Client Service Level Standards
To ensure systems/technologies/infrastructure are at high level of reliability,
sufficient to enable delivery of business goals.
To provide excellent support to the Management Team.
Knowledge and Experience Requirement: University Degree or the equivalent.
At least 2 years experience in working with customers of varied technical knowledge
and business needs,
supervisory experience an advantage
Technical or specific skills (e.g. technical, computer)
Excellent communication skills
Excellent written and spoken English and Mandarin
Proficient in writing reports, business correspondence and procedure manuals
Excellent/proven technical skills and knowledge
Strong Customer Service Orientation
Proven leadership abilityMain accountabilities:
客戶服務(wù)主管（Account Supervisor） 本科以上學(xué)歷
熟悉呼叫中心運(yùn)營，具有二年以上的呼叫中心管理經(jīng)驗(yàn)
良好的英語聽說讀寫能力
具備良好的團(tuán)隊(duì)合做精神，能適應(yīng)壓力下的工作
主要職責(zé)： 管理團(tuán)隊(duì)的日常運(yùn)營
引導(dǎo)小組完成并達(dá)到客戶的要求
確保小組成員遵守相關(guān)的流程和規(guī)定
推動(dòng)小組的持續(xù)改進(jìn)
安排小組成員的日常排班
監(jiān)督小組成員的日常工作狀態(tài)并加以指導(dǎo)。
定期開展小組會(huì)議回顧小組工作狀況
聯(lián)系方式： 傳 真：(021)36034560
聯(lián) 系 人：人力資源部
電子郵箱：
grace.gu@sh.cn.sykes.com 公司網(wǎng)站：
http://www.sykes.com 地 址：上海市閘北區(qū)江場三路221號
郵政編碼：200436
