發(fā)布日期:2006年4月20日
有效期:30天
單位簡介: eBay is committed to providing the best customer support to all our members.
To achieve this goal, China Support Center was set up on Jan. 1st 2005 to serve
for the increasing customers in eBay ChinaAs well as provide support for customers
in Taiwan and HK site. Aim at outstanding customer service, our customer support
representatives are trained in specific areas and receive ongoing education for the
latest eBay website changes.
eBay致力于為所有的社區(qū)用戶提供最好的客戶服務,為了達到這個目標,在2005年1月1日成立了億貝中國客戶支持中心以服務于日益增長的中國用戶群體,并且還為臺灣及香港億貝的用戶提供服務。我們的客戶服務代表均在其工作的領域受到過專門的培訓,并且他們的專業(yè)知識也會隨著網(wǎng)站的變化而得到更新,以此來為用戶提供出色的客戶服務。
Now we are looking for motivated individuals that are interested and passionate
in customer support to join our team. If you are looking for an opportunity to use
your skills in new ways with extreme challenges, and makes excellent career
path-China Customer Support is the place for you.
現(xiàn)在我們正在尋找對客戶服務有興趣和熱情的人士來加入我們的團隊。如果你正在尋求一個能發(fā)揮自己技能的、富有挑戰(zhàn)的機會,并能得到極佳的職業(yè)發(fā)展,億貝中國客戶支持中心將是一個合適你的地方。
The working place is located in Zhang Jiang Tower, a modern office building located
near metro Line 2 in Zhangjiang High Tech Zoon. With very convenient traffic, CSC
welcome you!
招聘職位
客服主管HK Team
工作地點:上海市
招聘人數(shù):1
工作年限:三年以上
薪水范圍:面議
外語要求:英語 熟練
接受簡歷語言:中文或英文
職位描述:
Primary Job Responsibilities This supervisor will manage Email service team in eBay China Services Center,
providing quality support with a high degree of customer satisfaction and ensuring
the productivity and service quality goals are met.
Job Responsibilities Manage a group of customers service representatives by delivering Email services
to eBay Eachnet China customers;
Evaluate agent’s performance and conduct bi-weekly one on one coaching session to focus on goals, continued growth, and
building a relationship of cooperation and trust.
Manage Cross functional projects to address market violations
Produce team reports regarding productivity and inter-departmental activity;
Perform service quality monitoring and audits, and ensure closed loop corrective
actions are in being executed to prevent the repeated issues and avoid the issues
from happening. Ensure goals and individual performance plans are set up to
support the improvement plans;
Proactively look for and find solutions to problems or issues that would cause
service events and/or detract from team members’ job performance.
Analyze and identify performance gap, leverage people and process improvements
to achieve continuous and sustainable improvements in customer satisfaction and
operation effectiveness;
Job Requirements
5 years experiences in customer service or related business
3 year customer service team supervision experience
Strong commitment to principles of excellent customer service.
Demonstrate proactive and anticipatory thinking.
Flexibility and willingness to adapt to changing priorities.
Ability to work flexible hours, as needed.
Ability to manage multiple tasks.
Knowledge of Word, Excel, PowerPoint, Outlook, database software
Very strong English communication skills - verbal and written.
Demonstrate their ability to lead a team to achieve success results.
Demonstrate how they manage staff in different circumstances
Cantonese speaker is strongly recommended.
客服主管Safer Harbor Dept 工作地點:上海市
招聘人數(shù):1學 歷:本科
工作年限:三年以上
薪水范圍:面議
外語要求:英語 良好
接受簡歷語言:中文或英文
職位描述:
Primary Job Responsibilities
This position will be responsible for building successful customer relations by
identifying and fulfilling team needs.
Produce team reports regarding productivity and inter-departmental activity.
Prepare and present training sessions to team leads
Oversee the coaching and counseling of team members,including, but not limited
to: Conflict resolution, performance issues, and possible terminations.
Evaluate agent’s performance and conduct weekly one on one coaching session to focus on goals,
continued growth, and building a relationship of cooperation and trust.
Proactively look for and find solutions to problems or issues that would cause email
events and/or detract from team members’ job performance.
Develop and train the team lead(s) to perform in a supervisor role.
Manage Cross functional projects to address market violations
Job Requirements
5 years experiences in customer service or related business
3 year customer service team supervision experience
Must posses a positive attitude, the ability to work well with others, and to meet
and overcome challenges.
Requires strong communication skills, including the ability to persuade or influence
individuals.
Good analysis skill and clear thinking
Detail oriented along with the ability to handle multiple tasks.
Flexibility is required and must have the ability to work any day (including overtime)
and any shift as well as change shifts as needed.
Good English writing and speaking skills
Bachelors Degree or above
客戶服務專員 工作地點:上海市
招聘人數(shù):若干
學 歷:大專
薪水范圍:面議
接受簡歷語言:中文或英文
職位描述:
TS:
工作描述: 1.進行網(wǎng)站監(jiān)控工作,阻止網(wǎng)絡欺詐
2.與易趣用戶進行溝通和聯(lián)系,幫助用戶解決問題
3.協(xié)助各類活動的開展
4.與國外同事溝通,協(xié)助處理用戶問題
人員要求:
1.大專以上學歷,有一定的客戶服務經(jīng)驗優(yōu)先
2.有一定的電腦操作技巧和網(wǎng)絡知識,有數(shù)據(jù)庫知識優(yōu)先
3.思路敏捷,積極主動,有責任心
4.善于人際溝通交流,普通話流利、標準
5.有耐心,樂于為用戶提供服務
6.能適應翻班工作者優(yōu)先
GS:
通用要求: 有相關工作經(jīng)驗者優(yōu)先(最好是至少有一年以上網(wǎng)站客服工作經(jīng)驗者)
工作穩(wěn)定性強
能適應年終無休的翻班制度
有較強的團隊協(xié)作能力
Call team:
普通話標準,聲音親和,口齒清楚
吃苦耐勞,具備良好的承受能力
有獨立判斷問題能力
Email team:
有較強的文字語言組織能力
Chat team:
有熟練快速的電腦文字輸入能力
思維敏捷,反映能力強,具備一定的反向思維能力
Ps team:
有電話服務相關工作經(jīng)驗者優(yōu)先
掌握良好的溝通技巧
善于分析事物,總結問題
聯(lián)系方式: 地 址:中國上海浦東張江高科技園區(qū)松濤路560號張江大廈6樓A座 6/F, Zhang Jiang Centre No. 560 Song Tao Rd Shanghai, China.
郵政編碼:201203