發(fā)布日期：2007年7月11日
有效期：30
單位介紹： Acxiom(納斯達克：ACXM)：全球客戶數(shù)據(jù)管理的領導者
Acxiom，集數(shù)據(jù)、服務和技術于一身，為全球眾多極具影響力的公司提供客戶和數(shù)據(jù)管理的解決方案。我們通過創(chuàng)建和提供數(shù)據(jù)庫管理的解決方案來幫助合作伙伴與他們的客戶之間建立起更為堅固、持久的關系，同時幫助他們提高利潤、減少風險及降低成本。
Acxiom，作為全球客戶數(shù)據(jù)管理的領導者，在全球擁有超過6,100名員工，年收入超過十億美金。
Acxiom在中國
1)自2000年開始領導中國直復行銷行業(yè)
2)現(xiàn)服務超過100個國際和地方品牌、包括汽車、耐用消費品、化妝品、金融、快速移動消費品、保險、傳媒、制藥、出版、零售、服務和電訊行業(yè)
3)為20多個品牌管理超過2千萬數(shù)據(jù)
更多信息,請上網查詢：www.acxiom.com;www.chinaloop.com
職位名稱：呼叫中心主管 （若干名）
工作地點：上海
職位描述：
Provide leadership to all staffs in Call Center with a strong focus on service
excellence, customer, and people.
Maintain high team spirit and staff satisfaction.
Lead and coordinate Call Center resources to timely support new business
initiatives.
Plan and budget for Call Center resources and expenses and manage to deliver
as per established service standards set by management and within budget.
Establish and execute hiring and training plans to develop and enhance skills of all
Call Center staff.
Establish and execute plans to maintain high customer satisfaction.
Ensure Call Center’s full compliance to information security requirements.
Manage relationship with other departments to ensure timely problem / complaint
resolution and seek continuous product / service improvements.
Job responsibilities may extend to include management of Customer Corresponden
ce, handling customer emails, write-in, fax-in inquiries, complaints etc.
任職條件：
3 years relevant call center experience, including at least 1 year Supervisory
experience
Fluent in Mandarin and English
Strong supplier/vendor management skills, including planning, negotiation,
presentation, project management, people management, finance management etc.
Excellent leadership skills and able to motivate staffs to deliver superior customer
services.
Excellent problem and complaint resolution skills and can take challenges.
Excellent skills in organizing and conducting training.
Independent, hard working, creative, customer focus, self-motivated and persistent.
聯(lián)系方式： 聯(lián)系人：hr
Email:odchina@acxiom.com
網址：
www.acxiom.com
