發(fā)布日期：2007年7月4日
有效期：30
單位介紹： NCS 是東南亞地區(qū)最大的信息服務(wù)與系統(tǒng)集成商之一，母公司是新加坡電信集團(tuán)。公司成立于1981年，前身為新加坡國(guó)家電腦局，企業(yè)致力于運(yùn)用信息科技為我們的客戶(hù)創(chuàng)造商業(yè)價(jià)值，提供全面的承諾：整體的解決方案。目前，全球有3000員工，分公司遍及澳大利亞、香港、中國(guó)、馬來(lái)西亞、印度、泰國(guó)等 地區(qū)。
新電信息科技（成都）有限公司是NCS的全資子公司，于2005年12月成立，坐落于中國(guó)成都高新區(qū)天府軟件園。本公司的主要業(yè)務(wù)是開(kāi)發(fā)大型的軟件項(xiàng)目和客服，我們的客戶(hù)分布于全球的金融、政府、醫(yī)療、教育、制造、證券、物流等各個(gè)行業(yè)。我們專(zhuān)注于大型復(fù)雜軟件的研發(fā)和生產(chǎn)以及前沿的軟件技術(shù)，如J2EE,.NET 等，在大型軟件開(kāi)發(fā)領(lǐng)域內(nèi)取得輝煌業(yè)績(jī)，給更多立志于軟件開(kāi)發(fā)的人士一個(gè)良好的展現(xiàn)舞臺(tái)。員工將承接來(lái)自新加坡、中國(guó)以及海外公司的大型項(xiàng)目，在必要時(shí)需赴海外工作。
職位名稱(chēng)：呼叫中心主管 （若干名）
工作地點(diǎn)：成都
職位描述：
Lead, supervise and manage a team of customer service officers (CSOs) to meet
the required performance and service targets.
Provide ongoing coaching, training and counseling to team members on products
and services and handling of customers heck communication adherence
by conducting QA sessions daily Provide team with clear objectives for group
and individual performance and support with regular and constructive feedback
through quality audits and performance appraisals.
Attend to calls escalated from CSOs.
Lead by example by attending to customers, displaying initiative, etc.
Ensure team has complete understanding of processes and procedures via
briefings and coaching sessions Implement and monitor daily work schedules
and rosters to ensure commitments to customers are met.
Enhance teamwork facilitating achievement of center and company objectives.
Provide marketing support on promotional campaigns as well as new product
launch
Secondary Duties
Review workflow and procedures to close service gaps, ensure productivity and
accommodate new products & services.
Conduct interviews for staff recruitment.
Provide feedback for continuous improvement
Attend briefings for new product or process launches
Ad hoc projects as assigned by Center Manager.
任職條件：
Pre-requisites:
Minimum of 3 years experience in a call center environment
Pleasant personality and voice with good customer service orientation .
Exposure to call monitoring in a call center environment
Has excellent interpersonal and communication skills
Display leadership qualities
Proven people management skills will be added advantage
Possess analytical planning and decision-making skills
Willing to perform on rotational shifts
Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint
Able to perform in a fast-paced environment and work under pressure
聯(lián)系方式：
聯(lián)系人：hr
Email:cd-hr@ncsi.com.cn
