發(fā)布日期：2007年6月1日
有效期：30
單位介紹： LoJack Corporation, the premier worldwide provider of wireless tracking and
recovery systems for mobile assets, is the leader in global stolen vehicle recovery.
It created the stolen vehicle recovery category nearly 20 years ago and has
earned a more than 90 percent recovery success rate. LoJack operates in areas
with the greatest population density, highest number of new vehicle sales and
greatest incidents of vehicle theft. LoJack is currently operable in 28 countries
throughout Europe, Africa, and Asia.
Today LoJack is focused on expanding its Chinese markets-LoJack China. LoJack
China offers the right technology and processes to deliver the effective solution
to the serious problem of vehicle theft. Recently, we secured agreements from the
governments in China to operate its stolen vehicle recovery network -completing
the first phase to becoming operational in the markets. And LoJack China network
is in the process of construction, at the same time, the active promotions are
coming soon. These exciting developments will bring over the country.
Accordingly, we seek to staff our company with self-motivated, responsible,
highly-organized individuals. The candidates should willing and able enthusiastically
to devote themselves for the special challenges of our rapid corporate growth.
Moreover, LoJack-China offers an excellent employment opportunity for intelligent,
mature, capable individuals with an international outlook, and rewards excellent
performance. Our company mission and philosophy gives the pursuit of business
success with a deep respect for human values. Our working environment and our
relationship with our employees and clients clearly reflects these values. So, if you
would enjoy interacting with these people from around the world, this job is for
you!
www.lojack.com.cn
職位名稱：客服呼叫中心經(jīng)理 （1名）
工作地點(diǎn)：北京
職位描述：
負(fù)責(zé)客服中心的管理和協(xié)調(diào)工作；
按照業(yè)務(wù)要求建立和完善客戶服務(wù)制度及流程，并監(jiān)督執(zhí)行；
監(jiān)管客服人員的工作，確保高效高質(zhì)量的服務(wù)；
負(fù)責(zé)提供客服中心的服務(wù)資料和標(biāo)準(zhǔn)，并負(fù)責(zé)更新和維護(hù)；
負(fù)責(zé)客服人員的培訓(xùn)和考核工作，并提供相關(guān)資料；
負(fù)責(zé)定期報(bào)告客服工作和變動(dòng)情況；
建立和優(yōu)化客戶數(shù)據(jù)；
及時(shí)處理客戶服務(wù)工作中的各種問(wèn)題；
協(xié)助運(yùn)營(yíng)經(jīng)理處理突發(fā)事件。
任職條件：
本科以上學(xué)歷，管理、市場(chǎng)或相關(guān)專業(yè)；
3年以上呼叫中心管理工作經(jīng)驗(yàn)；
熟悉汽車服務(wù)行業(yè)優(yōu)先；
良好的中英文溝通和讀寫(xiě)能力；
有很好的團(tuán)隊(duì)精神和領(lǐng)導(dǎo)才能；
能主動(dòng)承擔(dān)工作，并有很強(qiáng)的獨(dú)立工作能力；
熟悉MIS、ERP和CRM；
有很好的學(xué)習(xí)能力；
熟練應(yīng)用計(jì)算機(jī)和互聯(lián)網(wǎng)。
聯(lián)系方式： 聯(lián)系人：董先生
Email:careers@lojack.com.cn
