中國，杭州(2015年2月2日)——西子奧的斯電梯有限公司(以下簡稱“西子奧的斯”)日前宣布，在全國范圍內(nèi)啟動(dòng)關(guān)于電梯維保服務(wù)的“回家計(jì)劃”項(xiàng)目，為全國范圍內(nèi)的西子奧的斯品牌電梯產(chǎn)品提供免費(fèi)的專業(yè)“體檢”服務(wù)。該項(xiàng)目將覆蓋西子奧的斯具備服務(wù)網(wǎng)絡(luò)的全部城市和地區(qū)，無論該電梯目前是否正在由西子奧的斯提供維保服務(wù)。
HANGZHOU, China, Feb. 02, 2015 – Xizi Otis Elevator Co. Ltd. (“Xizi Otis”) has launched its Quality Assurance Service Plan to provide free professional inspection services for Xizi Otis brand elevators throughout China. The free inspection service will apply to all of the brand’s installed elevators, regardless of whether they are maintained by Xizi Otis.
“專業(yè)的檢查服務(wù)是電梯正常運(yùn)行、居民安全出行的關(guān)鍵。而如西子奧的斯等企業(yè)提供的原廠維保，在故障修復(fù)、配件和服務(wù)響應(yīng)速度等方面，都更加具有品質(zhì)保障。”西子奧的斯總裁張偉聰先生表示，“西子奧的斯愿意通過專業(yè)維保服務(wù)，與用戶們分享更多電梯專業(yè)知識(shí)，共同為電梯安全運(yùn)行加碼。”
“Professional inspection services are critical to ensuring sound elevator operations and passenger safety. Services provided by original manufacturers like Xizi Otis offer an assurance of quality in problem solving, parts and rapid response,” said Alan Cheung, president, Xizi Otis. “Xizi Otis is committed to sharing its professional expertise with customers through services that help safeguard the riding public.”
根據(jù)國家質(zhì)檢總局發(fā)布的數(shù)據(jù)，截止2013年，中國在用電梯保有量已超過300萬臺(tái)，數(shù)量位列全球第一。電梯保有量的增加也對(duì)電梯維保服務(wù)提出了新的要求。在2014年1月出臺(tái)的《特種設(shè)備安全法》中，便明確提出“電梯制造單位應(yīng)當(dāng)對(duì)其制造的電梯安全運(yùn)行情況進(jìn)行跟蹤調(diào)查和了解”。
According to data released by the General Administration of Quality Supervision, Inspection and Quarantine, there were more than 3 million elevators in use in China by the end of 2013, the world’s largest installed base of elevators. The increasing number of elevators in use in China has driven new requirements for elevator warranties. The “Law on Special Equipment Safety,” which took effect in January 2014, specifies that “elevator manufacturers shall conduct follow-up investigations of their elevators to determine their safety operation conditions.”
而電梯維保“回家計(jì)劃”，更西子奧的斯國內(nèi)率先積極響應(yīng)政府要求的重要舉措。該計(jì)劃將向更多的西子奧的斯電梯使用者，提供由企業(yè)帶來的專業(yè)、優(yōu)質(zhì)、可靠服務(wù)。在該項(xiàng)服務(wù)推出的45天內(nèi)，西子奧的斯的服務(wù)團(tuán)隊(duì)便完成了超過3,000名客戶的拜訪及電梯的“體檢”工作，其服務(wù)質(zhì)量和服務(wù)效率得到了政府主管部門和客戶的大力支持與認(rèn)可。
The Quality Assurance Service Plan is a key initiative of Xizi Otis to proactively meet the government's requirements and provide reliable and high-quality professional services from Xizi Otis. In the first 45 days since the program launch, the Xizi Otis service team visited over 3,000 sites to conduct elevator inspections, with its service quality and efficiency earning praise from government departments and customers.
西子奧的斯始終堅(jiān)持“以客為先，服務(wù)至上”的服務(wù)理念，利用一流的售前、售中和售后服務(wù)，為客戶提供最大價(jià)值。日前，西子奧的斯客戶關(guān)懷中心還在2014年度“金音獎(jiǎng)—中國最佳客戶聯(lián)絡(luò)中心與CRM 評(píng)選”中，榮獲“中國最佳客戶聯(lián)絡(luò)中心——客戶服務(wù)獎(jiǎng)”。該獎(jiǎng)項(xiàng)是由大中華區(qū)最大的客戶服務(wù)專業(yè)網(wǎng)站——呼叫中心與BPO行業(yè)資訊網(wǎng)主辦的業(yè)內(nèi)重要獎(jiǎng)項(xiàng)。而該獎(jiǎng)項(xiàng)也是對(duì)西子奧的斯杰出的客戶服務(wù)工作的有力認(rèn)可。
With the mission of “customer first, service foremost,” Xizi Otis is dedicated to maximizing value for customers through superior pre- and after-sales services. The 2014 China Best Customer Contact Center Award presented to Xizi Otis by 51callcenter, one of the largest customer service portals in Greater China, is strong testimony to Xizi Otis’ outstanding customer service.
“西子奧的斯回家計(jì)劃具有極強(qiáng)的先驅(qū)意識(shí)和首創(chuàng)精神。它將在電梯行業(yè)掀起樹立質(zhì)量和安全服務(wù)意識(shí)的新風(fēng)，并將為中國的電梯服務(wù)推向更高的標(biāo)準(zhǔn)。”張偉聰表示。
“The Xizi Otis Quality Assurance Service Plan represents a pioneering initiative in the elevator industry to build awareness of service quality and safety, as well as to set an example to drive higher service standards in China,” Cheung said.
了解更多詳細(xì)信息，請(qǐng)?jiān)L問www.xiziotis.com.
For more information, visit www.xiziotis.com.
西子奧的斯簡介
西子奧的斯電梯有限公司，是聯(lián)合技術(shù)公司(美國聯(lián)合技術(shù)公司股票代碼：UTX)建筑與工業(yè)系統(tǒng)旗下奧的斯電梯(中國)投資有限公司的子公司。西子奧的斯成立于1997年，旗下?lián)碛泻贾?、重慶兩大工廠，一家通過中國國家認(rèn)證認(rèn)可監(jiān)督管理委員會(huì)(CNAS)認(rèn)證的測(cè)試實(shí)驗(yàn)室和一個(gè)擁有120多名工程師的研發(fā)中心。
About Xizi Otis
Xizi Otis Elevator Co., Ltd is a subsidiary of Otis Elevator (China) Investment Company Limited, which is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX). Founded in 1997, Xizi Otis has two manufacturing facilities, in Hangzhou and Chongqing, as well as a testing lab accredited by the Certification and Accreditation Administration of the People’s Republic of China (CNAS) and an R&D center staffed by more than 120 engineers.
奧的斯簡介
奧的斯是全球垂直升降電梯、自動(dòng)扶梯和自動(dòng)人行道的領(lǐng)先制造商和服務(wù)提供商。162年前，公司創(chuàng)始人奧的斯先生發(fā)明了安全升降梯，如今，奧的斯的產(chǎn)品和服務(wù)已經(jīng)遍及全球超過200個(gè)國家和地區(qū)，并為全球超過180萬臺(tái)垂直升降電梯和自動(dòng)扶梯提供維護(hù)保養(yǎng)服務(wù)。奧的斯是聯(lián)合技術(shù)公司旗下的業(yè)務(wù)單元建筑及工業(yè)系統(tǒng)的一部分。聯(lián)合技術(shù)公司是全球領(lǐng)先的航空航天和建筑系統(tǒng)行業(yè)供應(yīng)商。了解更多信息，請(qǐng)?jiān)L問www.otis.com。
About Otis
Otis is a world leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded 162 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.8 million elevators and escalators worldwide. Otis is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.otis.com.
