《4PS國際標(biāo)準(zhǔn)體系手冊2021版》主要針對4PS標(biāo)準(zhǔn)體系涉及的幾百個相關(guān)指標(biāo)進行系統(tǒng)的指標(biāo)定義，指標(biāo)目的，計算公式，注意事項，影響因素，統(tǒng)計頻率，參考標(biāo)準(zhǔn)，指標(biāo)應(yīng)用，指標(biāo)級別，關(guān)聯(lián)指標(biāo)，計量單位等方面的整體定義。
4PS國際標(biāo)準(zhǔn)指標(biāo)：呼叫中心KPI五種類型及二八原則
2021 edition of <4PS International Standard Manual systematic index definition, calculation formula, matters needing 、attention, influencing factors, statistical frequency, reference standard, application of index are mainly aimed at several hundred related indexes involved in 4PS standard system, self-standard, calculation formula, attention item, influencing factor, statistical frequency, reference standard, index application, The overall definition of index level, associated index, unit of measurement, etc.
《4PS國際標(biāo)準(zhǔn)體系手冊2021版》總頁數(shù)約為566頁，550個指標(biāo)，為4PS標(biāo)準(zhǔn)組織組織認證審核時的認證官參考用書。
The main page is about 566 pages, 550 indicators, which is the reference book for certification officers of 4PS Standards Organization.
本《4PS國際標(biāo)準(zhǔn)體系2021版本》學(xué)員版中主要從中摘取管理中的138個指標(biāo)定義相應(yīng)的展示。
The student edition of 4Ps international standard system version 2021 mainly extracts 138 indicators in management and defines corresponding display.
聯(lián)絡(luò)中心趨向精細化、數(shù)字化管理，關(guān)鍵績效指標(biāo)(KPI) 管理成為一種有效的管理手段。
The contact center tends to be refined, digital management, key performance index (KPI) management has become an effective management means.
聯(lián)絡(luò)中心管理者常常通過分解運營目標(biāo)，制訂各種關(guān)鍵績效指標(biāo)(KPI)，通過4PS國際標(biāo)準(zhǔn)KPI指標(biāo)來引導(dǎo)、評估座席代表行為，從而達到管理目標(biāo)。
Contact center managers often use the decomposition of operational objectives to formulate a variety of key performance indicators (KPI), through the 4PS KPI indicators to guide the evaluation of seat representative behavior so as to achieve management objectives.
聯(lián)絡(luò)中心采用聯(lián)絡(luò)中心集成系統(tǒng)和座席操作系統(tǒng)，并有強大的運營管理系統(tǒng)進行數(shù)據(jù)支持，為實行數(shù)字化管理奠定了良好基礎(chǔ)。
The focal center adopts the focal center integration system and the &l
